Website Service Standards

New project inquiries and accessibility reports normally receive an initial response within one business day. Active-project updates are provided at the milestones defined in the proposal, with questions surfaced before they become launch problems.

Every build begins with a written scope covering pages, website brand direction, features, integrations, content responsibilities, price, the selected Website Care level and expected timing. Requests outside that scope are explained and priced before extra work begins.

Standard projects include two reasonable revision rounds. Feedback works best when it is consolidated by the client’s decision-maker and tied to the agreed business goal.

Pages are designed for current phone, tablet and desktop widths, keyboard navigation, reduced-motion preferences, readable contrast and semantic content structure. Accessibility is tested and improved as an ongoing practice.

Before launch, Web Respawn reviews primary screens, navigation, forms, metadata, structured data, analytics connections, redirects and important URLs. Third-party systems are tested to the extent allowed by the provider and client account access.

Technical structure, crawlability, metadata, internal linking and useful content are built to help search engines understand the business. No number-one ranking, indexing date, traffic level, lead volume or revenue result is guaranteed.

Every new Web Respawn website includes a required 12-month Website Care agreement covering the selected level of managed hosting, security, updates, portal access and support. The signed proposal states the term start date, normally launch. After the initial term, Care can continue monthly or with another annual prepayment.

A routine request is normally an existing-site change that takes about 30–45 minutes using the current design and client-provided content. Priority accepts unlimited qualifying routine requests in one queue, with one actively worked at a time. Sustained atypical volume or work that exceeds routine support may require a plan review, revised schedule or separate scope. Larger design, content, page or feature work may require a separate quote.

Every managed plan includes an account-specific client workspace, whether billing is monthly or annually prepaid. Essential Website Care is requests-only: requests, replies, files, work status, decisions and completed history. It does not include leads, a performance dashboard, Search Control or an automated client performance report. Active, Priority and ongoing SEO plans add the modules stated in their plan.

Active Website Care includes quarterly reports. Priority Website Care and every ongoing SEO plan include monthly reports. Reports are created from the connected information available at the time, saved to the workspace and sent to designated recipients when the required reporting sources remain connected. Google and email-provider delays remain outside Web Respawn's control.

The portal is not a complete CRM, shared sales inbox, call-tracking service, automated sales-outreach system or guarantee that every inquiry source will appear.

Web Respawn will not publish fake reviews, invented locations, fabricated case-study numbers or claims the client cannot substantiate. Clients are expected to provide accurate information and flag regulated or professional statements that require specialist review.